beo Platform Privacy Notice

This page describes what we collect when you use beo and how we keep that data protected. Our commitment is to handle your personal information transparently, in accordance with applicable data protection law, and to give you control over how your data is used.

When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or access our sportsbook and live-dealer games, we collect information necessary to verify your identity, process transactions, and operate our service. We recognize that trust is essential to your experience on beo, and we take data security seriously.

What we collect and why

We collect your name, email address, phone number, and date of birth during registration. We also collect government-issued identification (national ID, passport, or driver's licence) to verify your identity and comply with our operational standards. This verification process is mandatory for all beo users and protects both your account and our service from fraud.

When you make a deposit or withdrawal, we record transaction details including the amount, payment method, timestamp, and your account status. If you use DANA, e-wallet, or mobile banking, our payment processor handles your wallet authentication; if you transfer via local payment, online payment, e-wallet, or mobile banking, your bank handles the payment directly. We do not store your payment credentials—only a reference to the transaction itself.

Our platform also logs your browsing activity, game selections, bet history, and account balance changes. We use this data to detect unusual activity, prevent fraud, and improve our service. We may also use it to contact you about account security, payment issues, or service updates.

Third-party processors and storage

We use external service providers to process payments, store data, and deliver our service. These processors—including payment gateways, hosting providers, and fraud-detection systems—are bound by confidentiality agreements and may only use your data as instructed by us. Our servers may be located outside your jurisdiction; data transfers are encrypted and subject to the same protection standards as data held locally.

We retain your account data for as long as your account is active and for a reasonable period afterwards to comply with regulatory obligations and resolve any disputes. If you close your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required by law to retain it.

Cookies and tracking

We use cookies and similar tracking technologies to remember your login session, store your preferences, and measure how you use beo. These cookies are essential for our platform to function. You can control cookie preferences through your browser settings, but doing so may affect your ability to access certain features.

Your rights and our commitments

You have the right to request a copy of the personal data we hold about you, to correct inaccurate information, and to request deletion of your data (subject to legal obligations). You also have the right to object to certain types of processing and to request that we restrict how we use your data.

We are committed to keeping your data secure using industry-standard encryption, access controls, and regular security audits. If we discover a data breach, we will notify you and relevant authorities as required by law. Our data protection practices apply consistently across all beo services—sportsbook, live-dealer tables, and slot games—and across all regions where we operate, including Jakarta, Surabaya, and Bandung.

This privacy notice may be updated from time to time to reflect changes in our service or applicable law. We will notify you of any material changes by posting the revised notice on this page and updating the effective date. Your continued use of beo after such changes constitutes your acceptance of the updated notice.